Fall 2024 Patriot Regional Meeting Survey – Carrier Enterprise Mid-Atlantic Technical Support Site

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Name *

First

Last

Email *

Phone

Does your job function as a Distribution Service Manager include providing technical training to Dealer customers? *

If Yes, Rate each of the following in order of importance to you *

	Very Interested	Interested	Neutral	Disinterested	Very Disinterested
Instructor-led live training in a classroom setting	Very InterestedInstructor-led live training in a classroom setting Very Interested	InterestedInstructor-led live training in a classroom setting Interested	NeutralInstructor-led live training in a classroom setting Neutral	DisinterestedInstructor-led live training in a classroom setting Disinterested	Very DisinterestedInstructor-led live training in a classroom setting Very Disinterested
Instructor-led virtual training	Very InterestedInstructor-led virtual training Very Interested	InterestedInstructor-led virtual training Interested	NeutralInstructor-led virtual training Neutral	DisinterestedInstructor-led virtual training Disinterested	Very DisinterestedInstructor-led virtual training Very Disinterested
Course material creation for live classroom setting	Very InterestedCourse material creation for live classroom setting Very Interested	InterestedCourse material creation for live classroom setting Interested	NeutralCourse material creation for live classroom setting Neutral	DisinterestedCourse material creation for live classroom setting Disinterested	Very DisinterestedCourse material creation for live classroom setting Very Disinterested
Course material creation for virtual training	Very InterestedCourse material creation for virtual training Very Interested	InterestedCourse material creation for virtual training Interested	NeutralCourse material creation for virtual training Neutral	DisinterestedCourse material creation for virtual training Disinterested	Very DisinterestedCourse material creation for virtual training Very Disinterested
Administrative tasks that support scheduling, billing, and student progress and development	Very InterestedAdministrative tasks that support scheduling, billing, and student progress and development Very Interested	InterestedAdministrative tasks that support scheduling, billing, and student progress and development Interested	NeutralAdministrative tasks that support scheduling, billing, and student progress and development Neutral	DisinterestedAdministrative tasks that support scheduling, billing, and student progress and development Disinterested	Very DisinterestedAdministrative tasks that support scheduling, billing, and student progress and development Very Disinterested

Areas of Interest Not Listed Above

Please list an subject that you might feel should be covered or discussed at the meeting, outside of these suggestions.

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As a Distribution Service Manager, List in the order of importance to you the following:

I value being made abreast of emerging products and technologies the most. *

I value learning about emerging issues with existing products the most. *

I value learning about factory actions to correct existing issues the most. *

I value being able to offer my opinions on how to address product issues the most. *

I value hearing from others on how to address emerging issues. *

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Carrier Operating Systems

My comfort and expertise in using Customer Gateway is: *

Excellent	Good	Average	Poor	Need a good deal of Help
ExcellentItem #1 Excellent	GoodItem #1 Good	AverageItem #1 Average	PoorItem #1 Poor	Need a good deal of HelpItem #1 Need a good deal of Help

My comfort and expertise in using HVACPartners is: *

Excellent	Good	Average	Poor	Need a good deal of Help
ExcellentItem #1 Excellent	GoodItem #1 Good	AverageItem #1 Average	PoorItem #1 Poor	Need a good deal of HelpItem #1 Need a good deal of Help

My comfort and Expertise in using the new RC PIC parts program is: *

Excellent	Good	Average	Poor	Need a good deal of Help
ExcellentItem #1 Excellent	GoodItem #1 Good	AverageItem #1 Average	PoorItem #1 Poor	Need a good deal of HelpItem #1 Need a good deal of Help

My comfort and Expertise in using the new HVACPartnersOne Customer Service Portal. *

Excellent	Good	Average	Poor	Need a good deal of Help
ExcellentItem #1 Excellent	GoodItem #1 Good	AverageItem #1 Average	PoorItem #1 Poor	Need a good deal of HelpItem #1 Need a good deal of Help

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Economizers

My Distributorship is offering Carrier/Bryant factory installed economizers *

Yes	No
YesItem #1 Yes	NoItem #1 No

My Distributorship is offering Carrier/Bryant Field installed economizers *

Yes	No
YesItem #1 Yes	NoItem #1 No

Would you like training on a third party economizer? *

Siemens/Carrier Factory
Jade/MicroMetal or Carrier Factory
Belimo/Cambridgeport
Other

Please describe other. *

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My Dealer customers design, apply and install replacement HVAC systems (prioritize each item)

Using industry available design tools to design and apply systems *

Using the previous size unit/s to determine what to install *

Using alternative methods that are not industry recognized *

Have no consistence approach that provides an energy efficient use of HVAC products *

Areas of Interest Not Listed Above

Please list an subject that you might feel should be covered or discussed at the meeting, outside of these suggestions.

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List these topics in level of importance to you *

	Most Important	Important	Neutral	Fairly Important	Least Important
Product updates	Most ImportantProduct updates Most Important	ImportantProduct updates Important	NeutralProduct updates Neutral	Fairly ImportantProduct updates Fairly Important	Least ImportantProduct updates Least Important
New product announcement	Most ImportantNew product announcement Most Important	ImportantNew product announcement Important	NeutralNew product announcement Neutral	Fairly ImportantNew product announcement Fairly Important	Least ImportantNew product announcement Least Important
Puron Advance Regulatory Requirements	Most ImportantPuron Advance Regulatory Requirements Most Important	ImportantPuron Advance Regulatory Requirements Important	NeutralPuron Advance Regulatory Requirements Neutral	Fairly ImportantPuron Advance Regulatory Requirements Fairly Important	Least ImportantPuron Advance Regulatory Requirements Least Important
Warranty review	Most ImportantWarranty review Most Important	ImportantWarranty review Important	NeutralWarranty review Neutral	Fairly ImportantWarranty review Fairly Important	Least ImportantWarranty review Least Important
Customer Relations Department review	Most ImportantCustomer Relations Department review Most Important	ImportantCustomer Relations Department review Important	NeutralCustomer Relations Department review Neutral	Fairly ImportantCustomer Relations Department review Fairly Important	Least ImportantCustomer Relations Department review Least Important
RC Update (PIC) and aftermarket products	Most ImportantRC Update (PIC) and aftermarket products Most Important	ImportantRC Update (PIC) and aftermarket products Important	NeutralRC Update (PIC) and aftermarket products Neutral	Fairly ImportantRC Update (PIC) and aftermarket products Fairly Important	Least ImportantRC Update (PIC) and aftermarket products Least Important
Service Bulletin and TIC update and review	Most ImportantService Bulletin and TIC update and review Most Important	ImportantService Bulletin and TIC update and review Important	NeutralService Bulletin and TIC update and review Neutral	Fairly ImportantService Bulletin and TIC update and review Fairly Important	Least ImportantService Bulletin and TIC update and review Least Important
My Learning Center Training/CML Factory Training	Most ImportantMy Learning Center Training/CML Factory Training Most Important	ImportantMy Learning Center Training/CML Factory Training Important	NeutralMy Learning Center Training/CML Factory Training Neutral	Fairly ImportantMy Learning Center Training/CML Factory Training Fairly Important	Least ImportantMy Learning Center Training/CML Factory Training Least Important
HVACpartnersONE Portal	Most ImportantHVACpartnersONE Portal Most Important	ImportantHVACpartnersONE Portal Important	NeutralHVACpartnersONE Portal Neutral	Fairly ImportantHVACpartnersONE Portal Fairly Important	Least ImportantHVACpartnersONE Portal Least Important

Areas of Interest Not Listed Above

Please list an subject that you might feel should be covered or discussed at the meeting, outside of these suggestions.

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