Lead Customer Assurance Manager and Technical Training Manager
I have the pleasure of leading a team of talented former field technicians with the goal of providing the best possible post sale product support for Carrier & Bryant HVAC Residential and Light Commercial equipment.
I have been in the trade over 30 years and joined the CE team in 2018 supporting Residential, Light Commercial and Duct Free products. I have 15 years of distribution experience in technical Support, Training and account management. And developer of the Carrier Enterprise Technical Support Website.
In my free time I enjoys traveling around the country and world with my family and playing Golf.
Jack Cauffman District Customer Assurance Manager Hanover MD
Jack has been in the trade for 33 years and joined the CE team in 2016 supporting Light Commercial, Residential and Duct Free products.
In Jack’s off time Jack enjoys surfing, boating, and mountain biking
Joe Bryant Customer Assurance Manager Roanoke VA
Joe has been in the trade for 30 plus years and joined the CE team in 2010 supporting Light Commercial, VRF, and Residential products.
in Joe’s off time Joe enjoys Outdoors and Photography.
Tom Talley Customer Assurance Manager Richmond VA
Tom has been in the trade for 35 years, the last 30 with Carrier Distribution. He started with Mingledorff’s in Georgia in 1993 and moved to the Mid Atlantic Distribution team in 2004. He concentrates on Light Commercial Equipment and Commercial Controls.
Ed Greer Customer Assurance Manager Sterling VA
Ed has been in the trade 26 years and joined the CE team in 2017 supporting Residential and Duct Free products.
In Ed’s off time, Ed is a big sports fan supporting the local teams.
Joe Koller Customer Assurance Manager Hanover MD
Joe has been in the trade for 30 years and joined the CE team in 2018 supporting Residential and Duct Free products .
Joe is an an Army veteran. In his spare time he enjoys riding motorcycles and spending time with family and friends.
Brooks Whitson Customer Assurance Manager Frederick MD
Brooks has been in the trade for 16 years and joined the CE team in 2019 supporting Residential, Duct Free and Light Commercial products.
Brooks was named after Brooks Robinson the best Orioles 3rd baseman and possibly best 3rd baseman ever. With that said of course Brooks is an Orioles fan and loves the Baltimore Ravens too. Brooks greatest passion is his family, along with being an avid outdoors man.
Mary Ann Lindholm Customer Assurance Manager Parts Richmond VA.
Mary Ann has been in the trade for 42 plus years, (started back with Automatic Equipment sales in 1981). The last 7.5 years with CE supporting Commercial Parts & Supplies.
In Mary Ann’s off time she enjoyed motorcycle riding, now it is spending time with her new Grandson, Harvey.
Michael Squires Customer Assurance Manager Richmond VA.
Michael has been in the HVAC Industry for 15 years and joined the CE team in 2021 supporting Residential and Duct Free Products. Michael enjoys traveling to see our great national and historical treasures.