Director of Customer Assurance Mid-Atlantic
I have the pleasure of leading a team of talented former field techs with the goal of providing the best possible post sale product support for Carrier, Bryant and Payne HVAC Residential and Light Commercial equipment.
I have been in the trade for over 30 years, 21 years with distribution, providing technical support and training throughout the Mid-Atlantic region.
In my off time I enjoy RVing with my wife and dogs.
Joe Bryant Customer Assurance Manger Roanoke VA. Branch
Joe has been in the trade for 30 plus years, The last nine years with CE supporting Residential, Lt Commercial and VRF products.
in Joe’s off time Joe enjoys Outdoors and Photography.
Jack Cauffman District Customer Assurance Manager Hanover MD
Jack has been in the trade for 31 years The last four with CE supporting Commercial , Duct Free and Residential products.
In Jack’s off time Jack enjoys surfing, boating, and mountain biking
Ed Greer Customer Assurance Manager Sterling VA.
Ed has been in the trade 21 years The last two with CE supporting The residential Duct Free products
In Ed’s off time, Ed is a big sports fan supporting the local teams.
Joe Koller Customer Assurance Manager Hanover MD
Joe has been in the trade for 28 years. The last 2 years with CE supporting Residential and Duct Free products .
Joe is an an Army veteran. In my spare time I enjoy riding motorcycles and spending time with family and friends.
Josh Goodman Customer Assurance Manager Richmond VA.
Josh has been in the trade 27 years The last two years with CE. Josh supports Residential and the Duct Free products when he is not training.
Josh’s primary role is technical training, Josh travels throughout the Mid-Atlantic spring and fall providing technical training.
In Josh’s off time he enjoys playing Golf
Brooks Whitson Customer Assurance Manager Frederick MD
Brooks has been in the trade for 15 years. Brooks has about a year with CE supporting Residential and Duct Free products.
Brooks was named after Brooks Robinson the best Orioles 3rd baseman and possibly best 3rd baseman ever. With that said of course Brooks is an Orioles fan and loves the Baltimore Ravens too. Brooks greatest passion is his family, along with being an avid outdoors man.