Director of Customer Assurance Mid-Atlantic
I have the pleasure of leading a team of talented former field techs with the goal of providing the best possible post sale product support for Carrier, Bryant and Payne HVAC Residential and Light Commercial equipment.
I have been in the trade for over 30 years, 21 years with distribution, providing technical support and training throughout the Mid-Atlantic region.
In my off time I enjoy RVing with my wife and dogs.
Jack Cauffman District Customer Assurance Manager Hanover MD
Jack has been in the trade for 33 years and joined the CE team in 2016 supporting Light Commercial, Residential and Duct Free products.
In Jack’s off time Jack enjoys surfing, boating, and mountain biking
Joe Bryant Customer Assurance Manger Roanoke VA
Joe has been in the trade for 30 plus years and joined the CE team in 2010 supporting Light Commercial, VRF, and Residential products.
in Joe’s off time Joe enjoys Outdoors and Photography.
Ed Greer Customer Assurance Manager Sterling VA
Ed has been in the trade 26 years and joined the CE team in 2017 supporting Residential and Duct Free products.
In Ed’s off time, Ed is a big sports fan supporting the local teams.
Joe Koller Customer Assurance Manager Hanover MD
Joe has been in the trade for 30 years and joined the CE team in 2018 supporting Residential and Duct Free products .
Joe is an an Army veteran. In his spare time he enjoys riding motorcycles and spending time with family and friends.
Josh Goodman Customer Assurance Manager Richmond VA
Josh has been in the trade 29 years and joined the CE team in 2018 supporting Residential and Duct Free products when he is not training.
Josh’s primary role is technical training, he travels throughout the Mid-Atlantic providing technical training as well as manages the teams technical support website. In his free time he enjoys playing Golf and traveling with his family.
Brooks Whitson Customer Assurance Manager Frederick MD
Brooks has been in the trade for 16 years and joined the CE team in 2019 supporting Residential, Duct Free and Light Commercial products.
Brooks was named after Brooks Robinson the best Orioles 3rd baseman and possibly best 3rd baseman ever. With that said of course Brooks is an Orioles fan and loves the Baltimore Ravens too. Brooks greatest passion is his family, along with being an avid outdoors man.
Mary Ann Lindholm Customer Assurance Manager Parts Richmond VA.
Mary Ann has been in the trade for 36 plus years, (started back with Automatic Equipment sales in 1984). The last 4.5 years with CE supporting Commercial Parts & Supplies.
In Mary Ann’s off time she enjoyed motorcycle riding, now it is spending time with her new Grandson, Harvey.
Michael Squires Customer Assurance Manager Richmond VA.
Michael has been in the HVAC Industry for 15 years and joined the CE team in 2021 supporting Residential and Duct Free Products. Michael enjoys traveling to see our great national and historical treasures.