Field Reporting Forms

Combining your knowledge of the equipment with technology and an efficient process, Customer Assurance can improve your jobsite productivity.

Using our mobile based tools which are intended to limit your effort by limiting the required fields based on the type of report you are filling, you will successfully submit a Field Report on your first attempt and will be just a phone call away from our team’s support

This form will aid in determining issues causing communication errors. Please complete every detail of this form. At the end if you still have questions click submit.


This form will aid in determining issues within your system. Please complete every detail of this form. At the end if you still have questions click submit. This form must be submitted before a Site Visit Request form can be approved.


Use this form to report a DOA Compressor (less than 30 days from startup) to receive DOA Exchange authorization. This form replaces the older SCA form once approved, once submitted you will receive a copy so you can use this form to start the warranty process.

Once submitted the CAM team must review and Approve the unit replacement. You will be contacted by the CAM team with either an approval or corrective action.


Use this form to report a DOA Condenser coil (less than 30 days from startup) to receive DOA Exchange authorization. This form replaces the older SCA form once approved, once submitted you will receive a copy so you can use this form to start the warranty process.

Once submitted the CAM team must review and Approve the unit replacement. You will be contacted by the CAM team with either an approval or corrective action.


Use this form to report a refrigerant leak. This is mandatory for new equipment or for labor and/or material concession requests. A minimum of 1 video and 1 photo is required and MUST SHOW BUBBLES!


Warranty Out of Stock Part

This form is required prior to any equipment replacement decisions

Submit the form before contacting Customer Assurance.

Only to be used with equipment still in warranty.

Used when parts not available or has a significant lead time.


Need help with an out of Warranty Part

Can’t find what you’re looking for or not sure what something is called?

  • Not sure of a substitution
  • Obsolete
  • Is it NSS or NLA
  • or, you’re just not sure what you’re looking for

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