Commercial Parts Assistance form

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If you have a “35”, “39”, “45” or “62” series unit, you will need to create a case in RC Community. You will need to attach a picture of the unit’s nomenclature when creating case. If you have a “42” series , you will need to fill out the “42” series form in RC Community.

If you have a “17”, “19” or “23” series chiller unit, the customer/dealer will need contact Carrier Direct.

Carrier Direct Sales, Washington DC 21750 Red Rum Drive Ashburn VA 20147 (703)834-3900

Carrier Direct Sales, Richmond/Roanoke 2800 E. Parham Rd Richmond VA 23228 (804)283-1947

Tech’s name and contact info incase we need to reach out to him/her directly, or send them an email.

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