30-Day DOA Condenser Coil Refrigerant Leak Reporting Form

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30 Day – DOA Condenser Coil Form

This Program only applies to Carrier/Bryant Residential product

This program only covers true Condenser Coil leaks, any leaks that are deemed repairable should be repaired. ie factory braze joints at the compressor connection, accumulator, service valves any tubing and etc.

Use this form to report a Condenser Coil refrigerant leak. This is mandatory to get approval for a new outdoor unit replacement. There will be no labor offered or available. A minimum of 1 video and 1 photo is required and MUST SHOW BUBBLES.

Once submitted the CAM team must review and approve the unit replacement. You will be contacted by the CAM team with either an approval or corrective action.

This program does not apply to residential units used in a commercial application

Serialized accessories changed out within the first 30 days of installation do not qualify for any labor assistance

The program does not apply to service condenser coils covered under the Service Parts Warranty

REQUIREMENTS to QUAILIFY

The unit must be properly sized for the system

Proper application, installation and start-up procedures must be followed

This includes providing necessary accessories such as: wind baffles, head pressure controls, liquid line solenoids, crank case heaters or hard start kits

The system must be an approved match

The wiring must be sized correctly

All components must be added at the time of installation

VIDEOS SHOWING JUST THE LEAK DETECTOR WITH NO SENSOR TIP SHOWING THE LEAK LOCATION OR PICTURES OF OIL STAINS WILL NOT BE ACCEPTED!!

Please watch each of these videos prior to proceeding.

Did you watch both videos?

Do you understand that you must show bubbles in the pictures and videos and that an electronic leak detector is acceptable as long as the video shows the leak detector sensing tip at the leak location.

If working with a Customer Assurance Manager please select below.

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Save and Resume Later

30 Day – DOA Condenser Coil Form

This Program only applies to Carrier/Bryant Residential product

This program only covers true Condenser Coil leaks, any leaks that are deemed repairable should be repaired. ie factory braze joints at the compressor connection, accumulator, service valves any tubing and etc.

Use this form to report a Condenser Coil refrigerant leak. This is mandatory to get approval for a new outdoor unit replacement. There will be no labor offered or available. A minimum of 1 video and 1 photo is required and MUST SHOW BUBBLES.

Once submitted the CAM team must review and approve the unit replacement. You will be contacted by the CAM team with either an approval or corrective action.

REQUIREMENTS to QUAILIFY

VIDEOS SHOWING JUST THE LEAK DETECTOR WITH NO SENSOR TIP SHOWING THE LEAK LOCATION OR PICTURES OF OIL STAINS WILL NOT BE ACCEPTED!!

Please watch each of these videos prior to proceeding.

Dealer Information

Homeowner Information

Equipment Information

Leak Information

The factory requires a picture or video for warranty approval please continue until you can locate the LEAK

Leak Location

VIDEOS & PHOTOS

SUBMITTING VIDEOS (photos)

Thank you for your assistance reporting the refrigerant leak!!!

Once the CAM Team/Technical Support has had an opportunity to evaluate the supplied information we will reach out to you with next steps.