30 Day - DOA Condenser Coil Form
This Program only applies to Carrier/Bryant Residential product
This program only covers true Condenser Coil leaks, any leaks that are deemed repairable should be repaired. ie factory braze joints at the compressor connection, accumulator, service valves any tubing and etc.
Electronic Leak Detectors are acceptable as long as the video shows the sensor tip at the leak location.
Use this form to report a Condenser Coil refrigerant leak. This is mandatory to get approval for a new outdoor unit replacement. There will be no labor offered or available. A minimum of 1 video and 1 photo is required and MUST SHOW BUBBLES.
Once submitted the CAM team must review and approve the unit replacement. You will be contacted by the CAM team with either an approval or corrective action.
This program does not apply to residential units used in a commercial application
Serialized accessories changed out within the first 30 days of installation do not qualify for any labor assistance
The program does not apply to service condenser coils covered under the Service Parts Warranty
REQUIREMENTS to QUAILIFY
The unit must be properly sized for the system
Proper application, installation and start-up procedures must be followed
This includes providing necessary accessories such as: wind baffles, head pressure controls, liquid line solenoids, crank case heaters or hard start kits
The system must be an approved match
The wiring must be sized correctly
All components must be added at the time of installation
VIDEOS SHOWING JUST THE LEAK DETECTOR WITH NO SENSOR TIP SHOWING THE LEAK LOCATION OR PICTURES OF OIL STAINS WILL NOT BE ACCEPTED!!
Please watch each of these videos prior to proceeding.
Answer each question about this leak
The factory requires a picture or video for warranty approval please continue until you can locate the LEAK
Description should be a compliment to videos and/or photos required to be submitted to TS following this form.
VIDEOS & PHOTOS
SUBMITTING VIDEOS (photos)
In one or more videos, you should first show the general location of the leak within the unit, followed by a closer look at the leak using liquid leak detector or soap bubbles. The video can be made with your mobile device's camera or uploaded from its memory.
Thank you for your assistance reporting the refrigerant leak!!!
Once the CAM Team/Technical Support has had an opportunity to evaluate the supplied information we will reach out to you with next steps.