Combining your knowledge of the equipment with technology and an efficient process, Customer Assurance can improve your jobsite productivity.
Our mobile based tools are designed to only ask the questions necessary to assistance in your situation. The forms do change based on your input to only ask questions about your situation. Once you have submitted the form a Customer Assurance Manager will review the information you submitted and call you back as soon as possible.
This form will aid in determining issues causing communication errors. Please complete every detail of this form. At the end if you still have questions click submit.
This form will aid in determining the airflow of your system. Upon completion, this form will submit to the Technical Support Team.
This form will aid in determining what is the issue with your compressor. Upon completion, this form will submit to the Technical Support Team.
This form will aid in determining issues within your system. Upon completion, this form will submit to the Technical Support Team.
Use this form to report a DOA Compressor (less than 30 days from startup) to receive DOA Exchange authorization. This form replaces the older SCA form once approved, once submitted you will receive a copy so you can use this form to start the warranty process.
Once submitted the CAM team must review and Approve the unit replacement. You will be contacted by the CAM team with either an approval or corrective action.
Use this form to report a DOA Condenser coil (less than 30 days from startup) to receive DOA Exchange authorization. This form replaces the older SCA form once approved, once submitted you will receive a copy so you can use this form to start the warranty process.
Once submitted the CAM team must review and Approve the unit replacement. You will be contacted by the CAM team with either an approval or corrective action.
Use this form to report a refrigerant leak. This is mandatory for new equipment or for labor and/or material concession requests. A minimum of 1 video and 1 photo is required and MUST SHOW BUBBLES!
This is to help improve quality by reporting concerns that Carrier/Bryant or any 3rd party vendor might have and you would like us to report the issue to them. Remember Pictures help, Video is better.
Examples might be – Lose insulation, fan blade fell off, not wired correctly, missing parts, incorrect part inside the box, used part received in a new box etc.